Comfort and convenience are the hallmarks of Dr. Amy H. See's office operations. To ensure your convenience, below is the information you need about our hours, location, appointment scheduling, insurance acceptance and billing.
Amy H. See, D.D.S.
108 Southtown Circle
Rolesville, NC 27571
(919) 562-5467 fax
7:00am - 3:00pm
7:00am - 3:00pm
7:00am - 3:00pm
7:00am - 3:00pm
Click here for door to door driving directions
Thank you for allowing us the privilege of being your dental health provider. Our practice is dedicated to your quality care and is pleased to reserve time exclusively for you. We attempt to schedule appointments that are most convenient for you and that fit your personal schedule.
We respect our patients’ time and make every effort to remain on schedule. Some visits are more complicated than initially anticipated and emergencies may arise that could delay us. If we are significantly delayed, every effort will be made to notify you beforehand so you may choose to come later or reschedule. If you are going to be late, we ask that you please notify us. If you are significantly delayed, your scheduled treatment may be modified or you may be asked to reschedule your appointment.
We strive to create a schedule that most efficiently provides for the dental needs of all of the patients we serve. Because we reserve time exclusively for each patient, we ask that you make every effort not to change your reserved dental appointment. If you find that you cannot keep your scheduled appointment, we require a 48 hour advanced notification (we reserve the right to charge $50.00 for appointments cancelled with less than a 24 hour notice or a broken appointment). This allows your reserved time to be made available for other patients. To notify us of any change, please call our office during business hours.
We understand that occasionally there are unforeseen circumstances that cause reserved appointments to be missed without such notice. However, these broken appointments cause scheduling delays for other patients and interfere with our efficiency in providing dental care.
During a patient’s comprehensive examination appointment a treatment plan of recommendations will be thoroughly discussed, as well as the financial aspects of treatment. Dr. See will inform patients (to the best of her knowledge) of all aspects of treatment before she performs any services. PAYMENT IS DUE AT THE TIME OF SERVICES unless other financial arrangements have been made with our financial coordinator. As a courtesy to our patients we will gladly file your insurance benefits electronically. Our office will accept assignment of your benefits from your insurance company, which simply means we will wait for payment due per the particular insurance contract. Insurance benefits by law should be received within 30 days, which after a period of 45 days if payment is not received, the patient is responsible for all fees. When your insurance has paid a claim or after 45 days if there is a remaining balance you will receive a statement from our office. We do our best to maximize your insurance benefits and may appeal on your behalf for any unfavorable decisions.
We understand that for larger treatment plans sometimes patients need other options.
When charges are over $1000.00 and the services are paid in full at the initial visit we offer a 5% professional courtesy for cash or check payments. If treatment requires several visits you can pay half of the balance when the treatment is started and the remaining balance will be due on the final appointment. If these options are not flexible enough for you we are pleased to offer patients a plan through financing programs.
For your convenience, our office has developed a full range of payment options to choose from in order to make this dentistry affordable for you.
- Personal Check
- Special financing program
- Assignment of Insurance Benefits
- 5% prepayment courtesy (cash or check)
- 3% prepayment courtesy (Visa, MC, Discover)
Our practice offers three flexible payment programs called CareCredit, Citi Health Card and Springstone Financial. With any of these three options you can:
- Start treatment immediately
- Enjoy low monthly payments
- Finance up to 100% of the treatment cost
- Choose between several payment options
- Pay no money upfront
- Pay no annual fees
These payment options are ideal for co-payments, deductibles, and treatment not covered by insurance. Citi health card and capital one are easy to use and just takes minutes to apply.
You can apply for Springstone Financial at www.springstoneplan.com or call them at 1-800-630-1663.
- Complete the short application in just a few minutes
- Receive a response within seconds
- Use it for the whole family for ongoing treatment without reapplying
- Save your other credit cards for household or unplanned expenses
Understanding Dental Insurance
The most common insurance programs are indemnity plans, which are also called UCR programs. UCR stands for “usual, customary, and reasonable.” In these plans, you may choose any dentist and pay on a traditional fee-for-service basis. The insurance company, who is paid a monthly premium by your employer, then reimburses you between 30 and 80 percent of the dentist’s fee. You are responsible for the remaining 20 to 70 percent after meeting predetermined deductible payment. The amount of the deductible is set in the contract between your employer and the insurance company.
Referring to the program and its fees as “usual, customary, and reasonable” is misleading. Most people assume that insurance companies have gathered statistics and that these statistics are the basis for UCR fees. This is simply not true in many cases. These UCR fees often do not represent local dentists’ fee or the available treatment options. They may be, in fact, simply fees that are set by the insurance company. As a result, different insurance companies often have different UCR fees for the same geographic area and for the same group of dentists!
Behind the times
The annual limit of dental insurance benefits has hardly budged in forty years. Back in 1960, the average annual coverage maximum was one thousand dollars. Forty years later, it still sits at approximately one thousand dollars, despite inflation and the cost of living increase. The benefits have remained the same, but fees for procedures have tripled or even quadrupled. And most insurance plans often exclude new treatments they can label as “discretionary,” including common treatment such as implants, porcelain veneers, orthodontic treatment, bonding, and whitening.
The choice is yours
If you were to build a house, would you rather have the least expensive contractor who used the cheapest materials and technologies? Or would you rather build a home that will last using quality materials?
You have a similar choice when it comes to your dental care. In many cases, your insurance company wants you to consider only the cheapest dental procedures but we believe that you should be able to choose the best dental treatment and material for you and your family.
Dr. See usually does not know if patients have insurance or not. She will always diagnose and treatment plan the best treatment that is compatible with the patient’s requests. Many times there are several options for patients, which will ultimately be their own decision on how we will proceed.
As a convenience to you, our office will submit charges for services rendered to your insurance carrier, but we consider the patient primarily responsible for the account. The service provided by our office amounts to an agreement between the patient and the dentist. The insurance relationship constitutes an agreement between the carrier and the patient. There is a wide variety of dental insurance coverage offered. Various programs cover from as little as 30% to as much as 80-100%. Every dental plan has a provision for limiting dollar disbursement by the insurance company for covered services. The type of plan purchased by your employer determines the type of services covered and the dollar amount assigned to it. Feel free to call us if you have any questions regarding your account or changes in your insurance. A simple phone call can prevent any misunderstandings.
We pride ourselves on providing our patients the finest, most beautiful, long lasting dentistry possible today. Prior to treatment, your options will be discussed, as well as fees, insurance, and financial arrangements. We have developed a full range of payment options to choose from in order to make this dentistry affordable for you.
We will help you make the most of your dental insurance.
Do you accept my insurance? How much will they pay?
We currently accept all private insurance plans (plans that do not require you to be assigned to a particular dentist or require our office to accept reduced fees for services).
This means that we work with literally thousands of companies. Due to changes in policies it is impossible to give you guaranteed quotes of their payments. We can estimate your portions based on past payment histories, but it is only an estimate. If you would like to know exact insurance benefits, we can file a “pre-treatment authorization” with your insurance company. This will delay treatment but will give you the exact out of pocket figures you may require.
I thought I paid my portion but I got a bill….why?
We base the patient portions of your bill on our most current data but there are many factors that can affect this estimate. There may be a deductible (individual or family). Sometimes you may have seen a specialist for care, which uses up part of your annual benefit. Insurance companies do not notify us of changes to your benefits. They will only notify you, please let us know of any of these changes.
Insurance did not pay…. now what?
We submit your claims as a courtesy to you. If your insurance company does not pay us then it is your responsibility to make payment in full for services performed for you. Insurance is a contract between you and your employer. Our office is not part of that contract. Ultimately, you are responsible for all charges incurred in our office.
We welcome you to our family and look forward to helping you get the healthy, beautiful smile you have always wanted. If there is anything we can do to make your visits here more pleasant, please do not hesitate to ask us.
Facilites and Equipment
- State of the art equipment
- State of the art sterilization
- Nitros Oxide and Conscous Sedation
- Intra-Oral Photography
- Digital X-Rays
- Soft tissue laser
- Neuromuscular K-7
Comfort and convenience are the hallmarks of Dr. Amy See's office operations. To ensure your convenience, below is the information you need about our hours, location, appointment scheduling, insurance acceptance and billing.
Amy H. See, D.D.S. 108 Southtown Circle Rolesville, NC 27571 (919) 562-8200
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